We've been bringing our 2005 Honda CRV to these guys ever since we bought it, almost 15 years ago. Over that time, things have naturally needed to get fixed, routine maintenance, etc. and they have always been very transparent about what needed to be done immediately & what could be deferred. They pride themselves on keeping old cars going for as long as possible. I love the detailed written reports that they provide as it helps me to understand and explain to my spouse "what happened." A couple years ago we needed to have brake work done and they re-did both rear brakes (sorry I don't have the report in front of me so I can't remember exactly what.) Anyway about a year later, one of the brakes started dragging. We brought it in, and because the part was just *barely* out of warrantly, they fixed it for free. They ate the costs of labor. Last month the other brake started dragging. (Apparently, because this is our ski car, it has a lot of rust on the brakes due to salt.) Again, they fixed it for free, eating the labor costs, and did it immediately. What incredible service! They really stand by their work and care about customer's experience. And they are really nice people, to boot.
Hi Susan! Thank you so much for your kind words. We do take care of your experience with us and sometimes eating the cost of labor is totally worth it. ;-) Please stay healthy and safe when skiing! :-) Your High Road Team.
- High Road Automotive