High Road Automotive Reviews

See what our customers say About Us

As the leading auto repair shop in Seattle since 1984, we are honored to have so many of our customers leaving us honest and heartfelt reviews with their experience with the auto mechanics and rest of the team at High Road Automotive. See what our customers are saying about us below:

 

5

This is a top notch repair place. They are a little more expensive but are no-nonsense honest and friendly. I trust them to do the right work and be upfront about what needs vs should be done

Hi Evan! Thanks a lot for your feedback. Your great experience and trust in us make us very happy about the work we do. Please stay safe, Your High Road Team.

- High Road Automotive
5

Great mechanic in Seattle. Prices are fair but most importantly they'll never try to sell you a service you don't need.

Hi Josh! Thank you for your honest review. We try to be transparent and clear about the car necessities and we're glad that you had a great experience with us. Take care, Your High Road Team.

- High Road Automotive
5

They've done a great job on my Toyota Prius, and are great at explaining which things really require fixes right away, and which can be put off.

Hi Robin! Thanks a lot for your kind words. We are glad we could help you with your car. Let us know if you have any questions or suggestions. We're here whenever you need us. Your High Road Team.

- High Road Automotive
5

I've been using High Road to maintain my cars for more than 25 years. They're trustworthy mechanics.

Thanks a lot for your kind words, Dave. We always appreciate your feedback. We are glad to maintain all of your cars for you. Please take care, Your High Road Team.

- High Road Automotive
5

I’ve been getting my cars serviced here well over 30 years. I have always had great reliable service with honest recommendations on what needs to be done and what can wait. After moving across town, I still drive back to them for service.

Brian, thank you so much for staying with us! It's an honor for us to service your cars. Thanks a lot for your kind words. Please stay safe, Your High Road Team.

- High Road Automotive
5

We've been bringing our 2005 Honda CRV to these guys ever since we bought it, almost 15 years ago. Over that time, things have naturally needed to get fixed, routine maintenance, etc. and they have always been very transparent about what needed to be done immediately & what could be deferred. They pride themselves on keeping old cars going for as long as possible. I love the detailed written reports that they provide as it helps me to understand and explain to my spouse "what happened." A couple years ago we needed to have brake work done and they re-did both rear brakes (sorry I don't have the report in front of me so I can't remember exactly what.) Anyway about a year later, one of the brakes started dragging. We brought it in, and because the part was just *barely* out of warrantly, they fixed it for free. They ate the costs of labor. Last month the other brake started dragging. (Apparently, because this is our ski car, it has a lot of rust on the brakes due to salt.) Again, they fixed it for free, eating the labor costs, and did it immediately. What incredible service! They really stand by their work and care about customer's experience. And they are really nice people, to boot.

Hi Susan! Thank you so much for your kind words. We do take care of your experience with us and sometimes eating the cost of labor is totally worth it. ;-) Please stay healthy and safe when skiing! :-) Your High Road Team.

- High Road Automotive
5

I've been taking my Honda for 8 years, and now my Toyota for 5 years, for regular preventive maintenance and oil changes. I feel that they do not try to up-sell services that are not necessary. They are good about communicating the status of your car throughout the day it's in the shop. They'll email a report with various items that could be repaired but don't push to repair things that are not necessary. They have loaners if you need them and they're super close to bus lines that get you downtown quickly.

5

I just keep updating with 5 stars. High Road customer service is incredible. They are straightforward and honest, and now know my lifestyle/car-owning history so well that they offer up the best strategies around urgent, lower priority and higher priority maintenance needs. They are my trusted go-to, hands down.

4

Fixed the AC on my 2009 Civic. Thankfully didn't require a new compressor, just some stuff adjacent to it. No complaints (other than me whining about the price of repairs, but it was much cheaper than installing a new compressor), it keeps my AC going through this summer, which buys me time to decide if I want to keep or sell my car.

5

Takumi, thank you very much for rating us. We appreciate your feedback. Kind regards,Your High Road Team.

- High Road Automotive
High Road Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call High Road Automotive (206) 789-7521 if you have any issues in accessing any area of our website.
1531 NW Leary Way Seattle, WA 98107 (206) 789-7521