High Road Automotive Reviews

See what our customers say About Us

As the leading auto repair shop in Seattle since 1984, we are honored to have so many of our customers leaving us honest and heartfelt reviews with their experience with the auto mechanics and rest of the team at High Road Automotive. See what our customers are saying about us below:

 

5

Thanks, Brittney!

- High Road Automotive
5

Won’t take my car anywhere else. They have been servicing my Toyota Sienna 2004 for over 5 years now have never had a problem top quality work and awesome customer service.

Wow, what a review! Thank you so much for sharing your story and for being part of the High Road Automotive community for all these years! See you next time!

- High Road Automotive
5

Great shop! These guys know what their doing!

4

5

Excellent Honda shop. Not the cheapest place. Skilled repair folks who are friendly, communicative & seem to genuinely care. Loaner cars available. My 2011 car feels brand new!

Thank you so very much! We appreciate your support.

- High Road Automotive
5

Hi Mariah, thank you so much for sharing your experience with us. We appreciate your feedback. If you have any questions or need further help we are here for you.🤗

- High Road Automotive
5

Thank you so much for coming in to see us. Have a great weekend! 😄👍🏻🚘

- High Road Automotive
5

I went to High Road for a general check-up on my 2003 Honda CR-V that was getting close to 200k. They were a bit higher priced than other shops, but it was absolutely worth it for the convenience, speed, and service. I was able to book an appointment quickly; I received a complimentary loaner car; I loved their very detailed reports on everything my car-baby needed; and the turnaround time for the work I had performed was 24 hours. Communication was easy and great - primarily text message which I found worked a lot more efficiently than playing phone tag! I would recommend this shop to anyone wanting peace of mind and an easy experience for their car troubles. Services: General repairs & maintenance, Steering/Suspension, Transmission, Wheel alignment, Tyres

Thank you so much, Taylor! It is our pleasure to dive deep into the details of your Honda and provide you with valuable information about its health. We appreciate your kind words and look forward to seeing you again. :-)

- High Road Automotive
5

I went to High Road for a general check-up on my 2003 Honda CR-V that was getting close to 200k. They were a bit higher priced than other shops, but it was absolutely worth it for the convenience, speed, and service. I was able to book an appointment quickly; I received a complimentary loaner car; I loved their very detailed reports on everything my car-baby needed; and the turnaround time for the work I had performed was 24 hours. Communication was easy and great - primarily text message which I found worked a lot more efficiently than playing phone tag! I would recommend this shop to anyone wanting peace of mind and an easy experience for their car troubles.

Thank you so much, Taylor! It is our pleasure to dive deep into the details of your Honda and provide you with valuable information about its health. We appreciate your kind words and look forward to seeing you again. :-)

- High Road Automotive
3

They failed to catch a very glaring missing part during a complete inspection I paid $168 after tax for. The staff were kind and the process with simple and easy. The line item of what was inspected and given actual measurements on include tire tread, 12v battery health, wiper blade wear, headlight yellowing, noticing soft operation of shock absorbers, coolant condition, and brakes. The estimates given for each were pretty fair - $60 for both wipers, $350 for 12v battery replacement (it’s about 30 minutes of labor and a $170 part on my hybrid). A few other recommendations for replacement of consumable parts/fluids were made based on assumptions of mileage and age without knowing service history - such as recommending replacing the cabin air filter that I had replaced two days earlier. The line items of what was inspected was practically identical to the free Les Schwab inspection. I’m more than happy to pay a fair price for labor from a local shop and the Les Schwab deal is their unique marketing practice, so that would be fine with me if it weren’t for one glaring thing they failed to catch. The entire driver side rear wheel well was fully missing, which I learned days after the inspection from hearing how the car sounds driving in the rain. Something that would be visually caught by anyone spending 10 minutes thoroughly looking at the exterior of the car. It makes me skeptical of how thorough the inspection was, and if I’d known a few days earlier I don’t have a wheel well, I could’ve avoided potential damage caused by driving in the rain without one.

Tyler, I really appreciate your business and I'm sorry to see that we let you down this time. We pride ourselves on our attention to detail and I know we can do better. I'm going to give you a call to apologize directly. Thank you. -- Fred Wilson, Owner

- High Road Automotive
High Road Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call High Road Automotive (206) 789-7521 if you have any issues in accessing any area of our website.
1531 NW Leary Way Seattle, WA 98107 (206) 789-7521