My vehicle has been quite reliable for a long time, I keep up with the maintenance, I take care of my stuff. But one day my vehicle died on me while actually driving it, rolled into a perfect curb spot like a boss in Belltown. After about 10 mins, I was able to get it restarted and get it home. I've never taken my vehicle to any shops in the Ballard area before, so I hit up the ol' Yelp and read some reviews, this shop and a few others were on my list. High Road was able to have me drop off the next morning, I didn't want to drive far as I didn't want it to die on me again. So I dropped it off, told them what happened, they said they will diagnose it and give me a call later. Jumped on the bus and went home. They texted me and sent me an email later in the afternoon, gave them instructions with going ahead to get the repairs going, confirming some prices etc. The report they email/text you is pretty detailed and they also make recommendations on things they could handle while it is in the shop. I opted for some additional work on top of the main issue, like replacing some belts and replacing pressure caps. My vehicle was in the shop overnight but they said it would be ready by end of the next day. Came by to pick up my vehicle, it was ready when they said it would be, washed my vehicle up, prices were fairly reasonable, customer service was nice. Left and went home happy. I don't drive everyday but in the next week, I didn't realize there was a puddle of fluid leaking under my vehicle. After about a week or so, when I did realize it, there was an active leak coming from the radiator area. I called the shop on a Friday afternoon to see if I could drop it off and have them take a look at it again as the leak was pretty active. They said they were too busy and couldn't take me in until the next week on Monday morning, went ahead and scheduled. I was able to find a reliable shop that was open on Saturdays, it was on the Eastside of town, a lot farther than I wanted to drive. They took care of it, they said a wrong sized pressure cap was used on my radiator and that was what caused the leak and almost make my vehicle die again. On the following Monday, I called High Road advising them that I got my issue taken care of over the weekend and the problem was resolved by another shop. I requested a refund for the work they did to my radiator pressure cap, we worked out an agreement on what they would refund me back and said they could refund the funds back on my card while they had me on the phone. It took 4 days for the refund to show up, and the amount was not what we agreed on. As a first time customer, I won't be taking my vehicle there anymore in the future and wouldn't recommend them. It's a convenient location for me as I don't live far from there, service advisors were nice guys, the prices were fine and what I was expecting for the initial repair. The taking my vehicle back to the shop, the improper repair and refund was the reason for the 1 star.