High Road Automotive Reviews

See what our customers say About Us

As the leading auto repair shop in Seattle since 1984, we are honored to have so many of our customers leaving us honest and heartfelt reviews with their experience with the auto mechanics and rest of the team at High Road Automotive. See what our customers are saying about us below:

 

5

We had discovered an issue relating to leaky oil in our car on Friday. Knowing we needed the car Monday, High Road Automotive was able to diagnose and repair the issue the same day for a great price! In addition they were willing to accommodate "curb side pickup" for both the drop off and pickup of the car. Thank you High Road Automotive! Service: Oil change

Keith, we are so happy we were able to diagnose and solve the problem on a timely manner. Thank you so much for your feedback and for your support. We greately appreciate you sharing your experience with us. Please let us know if you have any further questions or need more help with your car. We're here for you. Have a great Tuesday, your High Road Team.

- High Road Automotive
5

I would highly recommend High Road - Excellent customer service and quality of work. I brought my car in due to some engine trouble, and they not only fixed that issue, but also did a full inspection on my car and found other problems that were brought to my attention. Matt and Michael were very good at communicating the issues their team saw and the progress of my repairs. They send very detailed reports for you to look over before you give them the approval to begin working. They also communicate through text, making it really easy. I do think their pricing is a bit on the high side, BUT I was extremely impressed with my car. I spent a good amount of $ on repairs and preventative maintenance, but it feels like I've got a brand new car now. Drives really nice and smooth, all the issues I had prior to bringing it in were fixed, and it was sparkling clean on the outside and inside. I really felt the team cared about me and my car, and did their best to fix and look at what they could. In short, their quality of work and customer service are superb, but it may come at the cost of a pricier bill. I think it's worth the money if you have it. Oh and last thing to add - they do provide loaner cars free of charge. Very convenient. The loaner car was nothing fancy, but it did the job. And as my car was in the shop for about a week, that loaner was a life saver. I'll definitely be coming back as long as I live in the area. Thanks High Road team!

Hi Sean, we are so happy that you had a great experience with us and that we were able to solve all the issues with your car! :-) Thanks a lot for sharing it with us, it's always nice to hear that we did a good job. ;-) Next time you need us, you know where to find us. Take care and have a wonderful weekend, Your High Road team.

- High Road Automotive
5

I may have written a Yelp review before, but I didn't want to move away from Seattle before reporting on 20 years of superb service from High Road. Quick, dependable, honest, clear in explaining what you need and what you don't need yet. Not discount prices, but they take care of you really well. I've been driving my own car since 1965, and High Road has been by far the best.

5

The folks at High Road were super helpful, communicative, and knowledgeable. Truly just great, honest service. Will definitely be using again.

Hi Pat, thank you so much for your kind words. We appreciate your feedback and support. Stay safe and healthy and let us know if you need further help with your vehicle. We are here for you, Your High Road Team.

- High Road Automotive
5

I take my 2008 Prius to High Road Automotive for regular servicing. As with most places, an oil change can turn into something else. High Road always explains what they have found, how critical a service or repair might be, and they do what I ask on time and within their estimate. During my last service, they replaced two of my tires because they were worn. The tires came with a warranty. Less than a month later, I came to my car and discovered one of the new tires was flat. AAA put on my spare and I went back to High Road. They discovered my tire had been slashed, which was outside the warranty. Despite that, they replaced the tire at no charge. That kind of customer service is rare these days, and High Road will continue to see my Prius. They also will become our mechanics for our other vehicle, a Honda Odyssey. I am pleased to give them the highest of recommendations.

5

We had discovered an issue relating to leaky oil in our car on Friday. Knowing we needed the car Monday, High Road Automotive was able to diagnose and repair the issue the same day for a great price! In addition they were willing to accommodate "curb side pickup" for both the drop off and pickup of the car. Thank you High Road Automotive!

Keith, we are so happy we were able to diagnose and solve the problem on a timely manner. Thank you so much for your feedback and for your support. We greately appreciate you sharing your experience with us. Please let us know if you have any further questions or need more help with your car. We're here for you. Have a great Tuesday, your High Road Team.

- High Road Automotive
5

They’re super professional, they answer all of my questions really thoroughly and I absolutely adore their reports. They make priorities clear!

Thank you so much for your kind words, Trash Can McGee! We appreciate your feedback and we are very happy you have nice experience with us. Please stay safe and have a great day, Your High Road Team

- High Road Automotive
1

My vehicle has been quite reliable for a long time, I keep up with the maintenance, I take care of my stuff. But one day my vehicle died on me while actually driving it, rolled into a perfect curb spot like a boss in Belltown. After about 10 mins, I was able to get it restarted and get it home. I've never taken my vehicle to any shops in the Ballard area before, so I hit up the ol' Yelp and read some reviews, this shop and a few others were on my list. High Road was able to have me drop off the next morning, I didn't want to drive far as I didn't want it to die on me again. So I dropped it off, told them what happened, they said they will diagnose it and give me a call later. Jumped on the bus and went home. They texted me and sent me an email later in the afternoon, gave them instructions with going ahead to get the repairs going, confirming some prices etc. The report they email/text you is pretty detailed and they also make recommendations on things they could handle while it is in the shop. I opted for some additional work on top of the main issue, like replacing some belts and replacing pressure caps. My vehicle was in the shop overnight but they said it would be ready by end of the next day. Came by to pick up my vehicle, it was ready when they said it would be, washed my vehicle up, prices were fairly reasonable, customer service was nice. Left and went home happy. I don't drive everyday but in the next week, I didn't realize there was a puddle of fluid leaking under my vehicle. After about a week or so, when I did realize it, there was an active leak coming from the radiator area. I called the shop on a Friday afternoon to see if I could drop it off and have them take a look at it again as the leak was pretty active. They said they were too busy and couldn't take me in until the next week on Monday morning, went ahead and scheduled. I was able to find a reliable shop that was open on Saturdays, it was on the Eastside of town, a lot farther than I wanted to drive. They took care of it, they said a wrong sized pressure cap was used on my radiator and that was what caused the leak and almost make my vehicle die again. On the following Monday, I called High Road advising them that I got my issue taken care of over the weekend and the problem was resolved by another shop. I requested a refund for the work they did to my radiator pressure cap, we worked out an agreement on what they would refund me back and said they could refund the funds back on my card while they had me on the phone. It took 4 days for the refund to show up, and the amount was not what we agreed on. As a first time customer, I won't be taking my vehicle there anymore in the future and wouldn't recommend them. It's a convenient location for me as I don't live far from there, service advisors were nice guys, the prices were fine and what I was expecting for the initial repair. The taking my vehicle back to the shop, the improper repair and refund was the reason for the 1 star.

5

I would highly recommend High Road - Excellent customer service and quality of work. I brought my car in due to some engine trouble, and they not only fixed that issue, but also did a full inspection on my car and found other problems that were brought to my attention. Matt and Michael were very good at communicating the issues their team saw and the progress of my repairs. They send very detailed reports for you to look over before you give them the approval to begin working. They also communicate through text, making it really easy. I do think their pricing is a bit on the high side, BUT I was extremely impressed with my car. I spent a good amount of $ on repairs and preventative maintenance, but it feels like I've got a brand new car now. Drives really nice and smooth, all the issues I had prior to bringing it in were fixed, and it was sparkling clean on the outside and inside. I really felt the team cared about me and my car, and did their best to fix and look at what they could. In short, their quality of work and customer service are superb, but it may come at the cost of a pricier bill. I think it's worth the money if you have it. Oh and last thing to add - they do provide loaner cars free of charge. Very convenient. The loaner car was nothing fancy, but it did the job. And as my car was in the shop for about a week, that loaner was a life saver. I'll definitely be coming back as long as I live in the area. Thanks High Road team!

5

Excellent quality of work and service. It is expensive though. They have loaner cars which is really convenient.

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1531 NW Leary Way Seattle, WA 98107 (206) 789-7521