Process – High Road Automotive

Automotive Service Process

1. CONTACT

2. DROP-OFF

Drop off your car and pick up a pre-arranged High Road Loaner Car. You may keep loaner cars until your car is ready. Plan for the service to require half a day to two days, depending on what we are doing for you.

3. INSPECTION

Your car will receive complete care and a vehicle inspection of all systems.

4. RESULTS

Get text notifications from us with the test results.

5. PAY

Pay online with the link to do so.

Oil Change Reminders

We send oil change reminders to you via email. Let us keep your car in top clean running condition. High Road Automotive is here when you need us.

Service Request Form

Message Us

Have a question, comment, or just need to share some information with High Road Auto? Give us a call at (206) 789-7521, send a text to (206) 919-7241, or send us a message using our contact form.

Send Us A Message

Request Service

Ready to have High Road Automotive perform necessary service, maintenance or repair on your vehicle? Contact us by phone, email or use our convenient Service Request form.

Service Request Form

Ross Hotchkiss

02:11 10 Feb 17

We've used HRA for a decade now. Outstanding service, good communication and they really watch out for their clients, even if (ahem) they upsell a bit much once in a while. They stand by their work though, which separates them from the crowd.Overall, a definite recommend.

Jason Piskin

21:04 07 Oct 16

I brought my Subaru into High Road to get a quote on repair. They looked my car over and even showed me where the damage and the car was having problems. They explained to me the cost and work needed and reccomended against the repairs. They were honest and admitted to me that I was better off trading it in because of the extent of repairs needed. The overall costomer service from the first phone call, to the explanation of the estimate really made me feel like I was talking to an honest and professional team.They even equipped me with a loaner car at no charge.I look forward to using High Road in the future and reccomend them to anyone looking to service their car.

Aleks Reavis

15:38 28 Aug 15

I have a Subaru Baja and I am very particular on who works on my car. I prefer Subaru specialists and these are definitely the right people! I am happy to say I have now found my "local garage" for all future repairs. I had a great experience with their staff. They are very nice, easy to work with, and pay attention to what you're saying. This is such a refreshing experience! Not only did they fix my issue in a quick time-frame, but they went above and beyond with their inspection! They looked over my whole car beyond the issue to make sure it was operating at it's best. Since I drive my car for my job, it was nice knowing that High Road had my back. They even gave me a heads up on future repairs, which never came across as the typical auto shop "unnecessary but necessary" trickery. If you own a Subaru and need work done, come see High Road!

Sam Kaplan

17:35 08 Oct 16

I have brought two vehicles here for years. They provide excellent service, great advice, and are extremely nice.

David Hlavsa

21:16 11 Aug 15

We have gone to High Road for almost 30 years, and have bought only Hondas specifically so that we can continue having the High Road team be our mechanics. They operate with the highest integrity. We trust them completely. As an example of their integrity, we recently bought one of their loaner cars, a 1995 Honda. Two weeks later, the transmission failed. Even though we had specifically bought the car "as is," the High Road team was chagrined that one of their cars failed, and replaced the transmission in it for free.

Sarah Reeves

17:30 18 Oct 17

This is one of the only car repair places that I've gone to and not been treated like an infant. Sure, I don't know a lot about cars, but I'm here because I want to take good care of mine! Thanks for being respectful, not charging too much, and for communicating with me clearly, start-to-finish.

Laura Faley

16:23 08 Mar 18

So professional and knowledgeable. They treat your car like a patient, not simply a machine.

Brittney Geleynse

17:49 27 May 18

Best service center in Ballard. They helped me get a warranty fix for my car.

Melanie Hogins

02:45 03 Nov 18

They took the time to answer all of our questions about a failed Prius battery, in the end telling us that the best option was to get it done at a dealership. Thank you so much High Road Automotive for looking after our best interests!

DHandEmily Henry

16:10 24 Jan 19

This team truly is professional.

Hummie Mann

17:08 24 Jan 19

Great service

Brian Weiss

03:21 06 May 19

I’ve been getting my cars serviced here well over 30 years. I have always had great reliable service with honest recommendations on what needs to be done and what can wait. After moving across town, I still drive back to them for service.

Dave Christensen

17:35 12 Jun 19

I've been using High Road to maintain my cars for more than 25 years. They're trustworthy mechanics.

evan martin

14:59 13 Jun 19

This is a top notch repair place. They are a little more expensive but are no-nonsense honest and friendly. I trust them to do the right work and be upfront about what needs vs should be done

Joyce Fowler

16:09 16 Jun 19

Showed great and thorough car of my older Camry!

ras477dun ;keh'qon

14:58 12 Aug 19

Great work done by genuine people. No complaint at all!

John Popovich

21:11 20 Aug 19

I went to them with a check engine light. They were able to diagnose the issue and have it fixed the same day.

Jenny Cassel

19:18 21 Aug 19

Wonderful, trusted service and advice, very knowledgeable, funny, friendly , prompt, helpful---our family is so lucky to have them as our mechanics for all of our cars.

Susan Ridgley

03:45 09 Oct 19

We've been bringing our 2005 Honda CRV to these guys ever since we bought it, almost 15 years ago. Over that time, things have naturally needed to get fixed, routine maintenance, etc. and they have always been very transparent about what needed to be done immediately & what could be deferred. They pride themselves on keeping old cars going for as long as possible. I love the detailed written reports that they provide as it helps me to understand and explain to my spouse "what happened." A couple years ago we needed to have brake work done and they re-did both rear brakes (sorry I don't have the report in front of me so I can't remember exactly what.) Anyway about a year later, one of the brakes started dragging. We brought it in, and because the part was just *barely* out of warrantly, they fixed it for free. They ate the costs of labor. Last month the other brake started dragging. (Apparently, because this is our ski car, it has a lot of rust on the brakes due to salt.) Again, they fixed it for free, eating the labor costs, and did it immediately. What incredible service! They really stand by their work and care about customer's experience. And they are really nice people, to boot.

Josh Bartley

05:56 16 Dec 19

Great mechanic in Seattle. Prices are fair but most importantly they'll never try to sell you a service you don't need.

Robin Briggs

01:14 03 Feb 20

They've done a great job on my Toyota Prius, and are great at explaining which things really require fixes right away, and which can be put off.

Christine Perez

03:26 03 Mar 20

This business is wonderful! They are customer focused, trustworthy, kind, and flexible. Today, they managed to squeeze me into their very busy day to evaluate my tire concern. They did an immediate assessment, and fixed it on the spot. After paying for their service, they contacted me later to say the service was free as it was covered under their warranty.

Chuck Richards

05:22 17 Mar 20

For over 15 years we have taken our cars. They always tell us what needs to be done now, soon, and things to watch out for in the future. All the crew there have great attitude toward customers and professional regard for their work.

linda Rodgers

05:33 17 Mar 20

If i lived in Seattle, I would be their best customer. I bought a car from a guy who assured me he was the sole owner, and all receipts were with the dealership, blah blah blah. I bought the car, and then discovered that he wasn't, of course. But there was a small sticker showing that High Road had done some work on the car, when it actually belonged to a previous owner. I called them, since i had no true history on the car. Michael was great. He opened up all the receipts, and emailed me each one, so that i could see what was done on the car previously. This was really above and beyond. For every jerk person, there is a business like High Road.

Matt Reichmann

23:36 29 Apr 20

My friend recommended this shop to me because he felt they were honest and did good work. I had them do a knock sensor and wheel baring the first time. Not long after I had an air leak. I love the fact that they text you to give you updates throughout the whole process. They also went above and beyond to find a rare air pump seal that prevented them from replacing the whole pump & saved me about $500. Strongly recommended!

Dale Lear

20:13 06 Apr 20

I've used High Road for more than 10 years and 3 cars (Subaru Outback, Honda Fits) and I have always been 100% satisfied. Clear communication, quality work, and delivered on time. Once they saw my daughter drive by in my car with a low tire and they called me to warn me. She avoided ending up with a flat tire. It doesn't get any better than that.

Tuck Abbott

00:04 16 May 20

I had recently taken my vehicle (2016 Cadillac) to the dealership I purchased it from for servicing, and was told I had a coolant leak caused by a crack in a hose that would by $400 to repair. For a second opinion (and to find a shop in the neighborhood that could help me), I went to High Road.They were able to inspect my car within the week, and found that the issue wasn't an expensive-to-replace hose, but it was just a metal clamp that needed to be replaced. They also inspected the rest of my vehicle and gave me a very detailed description of everything they noticed and recommended, and they were happy to humbly answer any questions I had.I'll definitely be returning to High Road for the rest of my car needs. The prices were fair, the loaner car was convenient for the day, and above all they gave me a trustworthy diagnosis and were great to interact with. Thanks!

Sean Young

00:25 13 Jun 20

I would highly recommend High Road - Excellent customer service and quality of work. I brought my car in due to some engine trouble, and they not only fixed that issue, but also did a full inspection on my car and found other problems that were brought to my attention. Matt and Michael were very good at communicating the issues their team saw and the progress of my repairs. They send very detailed reports for you to look over before you give them the approval to begin working. They also communicate through text, making it really easy. I do think their pricing is a bit on the high side, BUT I was extremely impressed with my car. I spent a good amount of $ on repairs and preventative maintenance, but it feels like I've got a brand new car now. Drives really nice and smooth, all the issues I had prior to bringing it in were fixed, and it was sparkling clean on the outside and inside. I really felt the team cared about me and my car, and did their best to fix and look at what they could.In short, their quality of work and customer service are superb, but it may come at the cost of a pricier bill. I think it's worth the money if you have it. Oh and last thing to add - they do provide loaner cars free of charge. Very convenient. The loaner car was nothing fancy, but it did the job. And as my car was in the shop for about a week, that loaner was a life saver.I'll definitely be coming back as long as I live in the area. Thanks High Road team!

Leslie Nellermoe

17:33 25 Jun 20

I've been a happy High Road customer for decades. I appreciate the way they give me a list of things to do today and things that will need to be done in the near and distant future. I also appreciate being able to call and ask questions, like can I change the battery in my key less remote myself? Not only did I learn I can, but the service adviser told me which battery to buy. Highly recommend.

Tim Bailey

20:51 30 Jun 20

I've been taking my vehicles to High Road for over 15 years and have been consistently pleased with the level of service. In particular, I appreciate the forward-looking approach that allows me to anticipate when larger-ticket maintenance items are coming up. High Road stands behind their work and in the many years I've been coming here, they promptly (and for free) took care of things the one time there was a mistake on their end.Highly recommended.

Hope B.

2017-10-04 21:22:32

This place is the best car place in Seattle. We tried several places before we found High Road, and this is our place as long as we're in Seattle! Super...

Julie M.

2016-08-27 13:03:03

Just wanted to add one more 5-star review for High Road because they deserve it. The employees are kind and trustworthy. I moved to Seattle from Ohio and...

Colin S.

2018-03-10 11:29:38

I was having electrical issues with my 4runner and High Road came through! They explored all the options and explained them to me so that choose what path I...