Because of the unavoidably technical nature of automotive repair work, there are many terms that may come up during a conversation about your vehicle. As part of our belief in the empowered customer, we wanted to help you understand these terms so that you may speak with us as informed citizens, instead of relying solely on the judgment of others. This Glossary was created with the goal of explaining technical automotive terms in clear and understandable language that is accessible to anyone. While by no means complete, this page contains the terms that our Service Advisors and Technicians use most frequently when discussing a vehicle with a customer. Please check back often as we will be updating the Glossary new terms as demand grows!